We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.
Is my purchase eligible for exchange, and how do I exchange my purchase?
Your purchase is eligible for exchange only if it meets the following conditions:
- An incorrect size or product has been delivered to you i.e. the product does not match the item in the order confirmation email (In handmade products size can vary a bit)
- If the product you receive has a genuine quality/manufacturing defect. If you feel the product is damaged or has a manufacturing defect, please do photograph this as soon as you have opened the packaging.
- If your purchase meets our return criteria stated above, please contact our care team within 14 days of delivery with the following information:
Order number – Delivery address – Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.
You may contact us via email at firstname.lastname@example.org or call our customer care at +91 7774032311 from Monday to Saturday, between 9:00 AM to 7:00 PM (IST). We will look into the issue and respond to you within 48 working hours.
A reverse pick-up will be scheduled within 3-4 business days. Please ensure that the product you return is unused, unworn and the original tags are intact. Please note that international orders are not eligible for returns.
When will I receive my exchanged item?
Once the item dispatched from your end reaches our warehouse, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 5 working days for domestic shipments.
When will I receive my credit note?
Once our team conducts a quality check at our warehouse, we will offer you a credit note.
- We offer credit notes only.
- If your purchase is eligible for a free return or exchange as explained above, the credit note will also include the proportionate shipping charge.
- The credit note will be valid for a year from the date of issuance, and can be redeemed both online or at any of our stores.
Terms and Conditions
Credit notes for any returns or exchanges will only be sent to the registered email address or the email address has been used to make the purchase.
- Replacements will be offered based on availability of product. If we don’t have the replacement product, we’ll be happy to offer you a credit note.
- Proportionate shipping will be refunded in the form of credit note only if it meets our conditions for a free return i.e. a quality or wrongly delivered product.
- We offer replacements only for the same product you have purchased.
- We are unable to entertain requests to replace a product with a different product or style, even if the price is the same.
- The products can be returned only in case of a genuine quality defect.
- International orders are not eligible for exchanges or returns.