What are the accepted payment methods for domestic transactions?

We accept the following modes of payment for domestic transactions:

  • Credit cards – Mastercard, Visa and American Express
  • Net Banking – all major banks
  • Debit Carts – all major banks

How do I use Credit Notes, Gift Cards and Vouchers for making payments?

To use these online, simply enter the unique code provided when you check out. You may also redeem them at one our stores. If your order value exceeds the balance amount on the gift card or credit note, the balance must be paid at checkout.

Terms of use for your credit note, gift card or voucher:

  • To apply a credit note, login from the same email ID to which the note has been issued.
  • A gift card cannot be used to purchase another gift card.
  • A gift card cannot be cancelled so ensure you enter the correct details of the recipient.
  • Multiple gift cards and credit notes can be used together to pay for a single order. The same credit note can be used until the balance gets over.
  • No two vouchers can be clubbed. However, you may club a voucher with a credit note or gift card.
  • Vouchers will not be applicable during any periods of special pricing.
  • Discount vouchers will not be applicable on limited edition collections.
  • Validity of credit notes, gift cards and vouchers cannot be extended.
  • If the payment was made using a credit note/gift card, a refund against the purchase will be in the same form.

What if my card has been charged multiple times for the same order?

If your card has been debited multiple times at the payment gateway(s) while making a single purchase, call our customer care at +91 7774032311 or write to us at mktg.tm@alcongoa.com, and we will resolve it for you.
Our customer care team is available from Monday to Saturday, from 9:00 am till 7:00 pm.

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